Return Policy

At Carmandkids, we take pride in creating personalized and custom-designed items for life’s special celebrations. Because each order is made specifically for the customer, we have a limited return and refund policy.

Customized & Personalized Items

Due to the custom nature of our products, all personalized, custom-made, or made-to-order items are final sale and are not eligible for return, exchange, or refund once production has begun.

This includes, but is not limited to:

• Custom invitations

• Personalized event designs

• Celebration décor

• Printed custom products

• Personalized keepsakes

• Any item created using customer-provided names, dates, photos, wording, or special requests

We encourage customers to carefully review all order details, spelling, dates, and customization information before submitting an order.

Damaged or Defective Items

We only offer replacements or refunds for items that arrive:

• Damaged during shipping

• Defective

• Incorrect due to our error

To request assistance for a damaged or defective item, customers must contact us within 21 days of delivery and provide:

• Order number

• Description of the issue

• Clear photos of the damaged item and packaging

Failure to provide documentation within the required timeframe may result in denial of the claim.

Non-Returnable Situations

We do not offer refunds, replacements, or exchanges for:

• Customer spelling or wording errors submitted during ordering

• Color variations caused by screen settings or printing differences

• Delays caused by shipping carriers

• Orders approved by the customer before production

• Minor variations inherent in handmade or custom products

• Change-of-mind purchases